ORDERS & PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD).
Q: Is Cash on Delivery available?
A: Yes! COD is available across India on all orders.
Q: Can I change or cancel my order after placing it?
A: Orders can be cancelled or changed within 24 hours of placing them. Please WhatsApp us at +91 96259 93030 as soon as possible.
SHIPPING & DELIVERY
Q: How long does delivery take?
A: Orders are processed in 1-2 business days and delivered within 2-7 business days across India.
Q: Is there a minimum order for free shipping?
A: Yes — orders above ₹1499 get free shipping. A small shipping fee applies on orders below that.
Q: Do you ship outside India?
A: Currently we ship within India only. International shipping will be available soon.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We offer 7-day returns from the date of delivery. Items must be unused, unwashed, and in original condition with tags intact.
Q: How do I initiate a return?
A: Email us at consumer-queries@shoptiraaz.com or WhatsApp us at +91 96259 93030 with your order number and reason for return.
Q: How will I receive my refund?
A: Refunds are processed within 5-7 business days. For COD orders, refunds are made via bank transfer.
Q: Are exchanges available?
A: Yes, exchanges are available subject to stock availability.
PRODUCTS & SIZING
Q: How do I find my size?
A: Please refer to our Size Guide for detailed measurements. If you're between sizes, we recommend sizing up for ethnic wear.
Q: Are the colours accurate in the photos?
A: We try our best to represent colours accurately. However slight variations may occur due to screen settings and lighting.
Q: Can I see the product in person?
A: Yes! Visit us at Sanil Creation, Shop No. 14 & 15(A), Shankar Market, Connaught Place, New Delhi.