Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn, unwashed and unused
- With original tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
To start a return, contact us at consumer-queries@shoptiraaz.com. Please note that returns will need to be sent to the following address:
Sanil Creation
Shop No. 14 & 15(A), Shankar Market
Connaught Place, New Delhi — 110001
Delhi, India
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at consumer-queries@shoptiraaz.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned:
- Sale items
- Gift cards
- Items that have been worn, washed or altered
- Items without original tags or packaging
- Custom or personalised orders
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can also WhatsApp us at +91 96259 93030 and we'll help you find the right size or style.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved:
- Online payments — you'll be automatically refunded on your original payment method within 5-7 business days
- Cash on Delivery orders — refunds will be processed via bank transfer within 5-7 business days. Please share your bank account details when raising a return request
Please remember it can take some time for your bank or card company to process and post the refund. If more than 10 business days have passed since we approved your return, please contact us at consumer-queries@shoptiraaz.com